To ensure that your Otiqo bags and luggage remain in top condition and provide lasting performance, please follow these care and maintenance guidelines.
1. General Care
Cleaning:
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Surface Cleaning: Use a soft, damp cloth to wipe the surface of your bag or luggage. For stubborn stains, use a mild soap solution and a soft brush or cloth. Avoid using harsh chemicals or abrasive materials.
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Leather Care: For leather items, use a leather cleaner and conditioner designed for your specific type of leather. Apply the cleaner with a soft cloth and follow up with a leather conditioner to keep the material supple.
Drying:
- Allow your bags and luggage to air dry completely after cleaning. Do not use direct heat sources such as hair dryers or radiators, as they can damage the materials.
Storage:
- Store your items in a cool, dry place away from direct sunlight to prevent fading or damage. For long-term storage, keep your bags and luggage in dust bags or breathable covers.
2. Handling and Usage
Avoid Overloading:
- To prevent damage, do not exceed the recommended weight limit of your luggage. Overloading can strain zippers, seams, and handles.
Handle with Care:
- Avoid dragging your luggage on rough surfaces. Instead, lift or roll your bag smoothly to prevent wear and tear.
Protect from Extreme Conditions:
- Keep your bags and luggage away from extreme temperatures and excessive moisture. If exposed to rain, wipe the surface dry as soon as possible.
3. Zippers and Handles
Zippers:
- Keep zippers free from debris and check that they are properly aligned before closing. If a zipper becomes stuck, gently maneuver it back into place rather than forcing it.
Handles:
- Inspect handles regularly for signs of wear. If you notice any issues, such as loose screws or frayed straps, contact our customer service team for assistance.
4. Specialty Items
Hard-Shell Luggage:
- Wipe the exterior with a damp cloth and mild soap. For scuff marks, use a non-abrasive cleaner.
Expandable Bags:
- Ensure that all zippers and compartments are fully closed before expanding. Avoid overpacking expandable sections to maintain their shape and functionality.
5. Repairs and Maintenance
Minor Repairs:
- For minor issues like loose stitching or small tears, consider using a fabric repair kit. However, for more significant repairs, please contact our customer service team or visit a professional repair service.
Warranty and Repairs:
- If your item requires repair under warranty, please refer to our warranty policy or contact our customer service team for guidance.
6. Contact Us
If you have any questions about the care and maintenance of your Otiqo products or need further assistance, please reach out to us at:
Phone: +1 206-657-8362
Email: support@otiqo.com