Payment Policy

At Otiqo, we aim to provide a secure and seamless payment experience for all our customers. Below are the details of our payment policy:

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard
  • PayPal: Secure online payment

2. Payment Processing

Order Processing:

  • Payment is processed at the time of order placement. Your order will be processed once payment is successfully completed.
  • If there are any issues with payment, you will be notified via email and instructed on how to resolve the issue.

Security:

  • We use advanced encryption technology to ensure that your payment information is secure and protected against fraud.
  • Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to safeguard your financial information.

3. Order Confirmation

Confirmation Email:

  • After your payment is processed, you will receive an order confirmation email containing your order details and a receipt of your payment.

Payment Errors:

  • If you encounter any errors during payment or have questions about the charges, please contact our customer service team at [insert contact information] for assistance.

4. Payment Issues

Declined Transactions:

  • If your payment is declined, please verify your payment details and ensure sufficient funds or credit availability. You may also contact your bank or card issuer for further information.

Failed Transactions:

  • In the event of a failed transaction, please retry with an alternative payment method or contact our support team for assistance.

5. Refunds and Adjustments

Refunds:

  • Refunds will be issued to the original method of payment. Please allow 5-7 business days for the refund to be processed and reflected in your account.

Adjustments:

  • If an adjustment is needed for your order (e.g., price changes, promotional discounts), it will be applied to your payment method or as a credit on your account, as appropriate.

6. Contact Us

For any questions or concerns regarding our payment policy, please contact our customer service team at:

Phone: +1 206-657-8362

Email: support@otiqo.com